Shipping & Returns

Shipping Information

Orders are processed and shipped within 1–3 business days after payment is confirmed. Delivery times depend on your location and the selected shipping method.

Shipping Zones

We currently ship within Thailand. International shipping is available; please contact us before placing your order.

Shipping Fees

Shipping costs are calculated at checkout. Free shipping may apply to selected products or active promotions.

Tracking

Once shipped, you will receive a tracking number via email or LINE.

Delays

Carrier delays, weather, customs processing, or other unforeseen events may affect delivery times. Delivery dates are estimates only and are not guaranteed.

Address Changes

If you need to update your shipping address, please contact us immediately. Changes can only be made before your order is fulfilled.

Failed Delivery

If a package is returned due to an incorrect address or missed delivery attempts, re-shipping costs are the buyer’s responsibility.

Customs and Duties (International Orders)

Import taxes, duties, and fees are the buyer’s responsibility and are not included at checkout. Please check local regulations before ordering.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us within 48 hours with photos if an item is defective, damaged, or incorrect.

Return & Refund Policy

We want you to be fully satisfied with your purchase. If there is an issue, here is how we handle returns and refunds:

Return window

Returns are accepted within 7 days from the delivery date. Items must be unused, in original packaging, and in sellable condition.

Non-returnable items

Custom or discounted machines are not eligible for return.

Return process

Email contact@rosin-tek.com with your order number and reason. We will provide return instructions. Return shipping is the buyer’s responsibility unless the return is due to our error.

Refunds

After we receive and inspect the item, a refund will be issued within 5–7 business days to the original payment method. Original shipping fees are non-refundable.